Retail Fragrances Sales Associate, Del Amo Fashion Center - Full Time

Macy's•Torrance, CA

17h•$18 - $22•Onsite

About The Position

As a Fragrance Sales Associate at Macy’s, you create a welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations based on their style, mood, and preferences, demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You build customer relationships, anticipate needs, and help deliver a seamless shopping experience. You help prepare and maintain the sales floor by reviewing sales goals, learning about new arrivals, top sellers, trends, and promotions, and keeping merchandise organized and shoppable. You maintain customer relationships, support merchandising and inventory upkeep, process damages, testers, and merchandise returns to vendors, update signs and pricing, and assist with merchandise moves. You promote loyalty benefits and credit accounts, meet sales goals, and collaborate with colleagues to serve customers and communities. The role requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. At least one year of customer service or selling experience is required.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and offer personalized recommendations.
Ability to use point-of-sale technology, digital tools, and handheld equipment.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including cash registers and register transaction processing.

Responsibilities

Welcome and engage customers, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
Sell fragrances and related beauty products and educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships and loyalty using clienteling tools, promoting new launches, offers, and events.
Acquire new customers by opening credit accounts and explaining loyalty benefits.
Meet and exceed daily sales goals through exceptional service.
Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, signage and pricing updates, and merchandise moves.
Process damages, testers, and selected merchandise for return to vendors.
Use point-of-sale technology, handheld equipment, and digital tools to process transactions and support the shopping experience.
Maintain hygiene and compliance standards and participate in ongoing training and vendor education.
Collaborate with colleagues and support teammates in serving customers and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice