Retail Fragrances Sales Associate, Southridge Mall - Part Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers on fragrance notes, layering techniques, and usage. You contribute to a seamless shopping experience by building meaningful connections, anticipating customer needs, and providing attentive service. The role includes preparing and maintaining the sales floor, reviewing sales goals and product information, engaging customers, merchandising merchandise, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, help customers complete their purchases, work collaboratively with colleagues, and continually develop your product knowledge and selling skills. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to communicate and collaborate with customers and colleagues.
- Ability to use point-of-sale technology, digital tools, and handheld equipment.
Responsibilities
- Welcome and engage customers, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
- Educate customers about fragrance notes, layering techniques, usage, new launches, promotions, and related beauty products.
- Build customer relationships and loyalty using clienteling tools, promoting offers, events, and loyalty benefits.
- Meet and surpass daily sales goals and acquire new customers, including by opening credit accounts and sharing loyalty benefits.
- Prepare and maintain a clean, organized, and shoppable sales floor; merchandise new receipts and support merchandise moves.
- Process damages, testers, and selected merchandise for vendor returns; update signs and pricing.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product knowledge through training and vendor education.
- Collaborate with colleagues and the Beauty team to serve customers and support individual and store results.
- Provide attentive service through checkout and conclude customer interactions with a sincere thank-you.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
