Retail Fragrances Counter Manager - Parfums de Marly, Short Hills - Full Time
About The Position
As the Leader, Fragrance Counter Manager, you will lead a dynamic team of Fragrance colleagues and manage all aspects of the fragrance business. You are responsible for the overall performance and daily operations of Macy’s fragrance counter. You lead by example by providing expert product knowledge, delivering exceptional customer service, and driving a high-energy selling culture. Through coaching and development, you empower your team to meet and exceed sales goals while creating memorable customer experiences. With a strong focus on client development, you cultivate a loyal customer base through outreach, follow-up, and personalized service. You partner closely with the Sales and Customer Experience Manager and collaborate with brand vendors to execute events, product launches, and promotional strategies that grow sales and build customer loyalty. You ensure the counter runs efficiently, looks pristine, and provides an engaging, service-driven shopping experience. The role includes setting a positive example for the team, reviewing daily sales goals, staying informed about launches, best-sellers, and beauty trends, welcoming customers and building relationships, maintaining clean and stocked testers and an organized counter, supporting merchandising updates, promoting loyalty benefits, and collaborating with colleagues to achieve individual and store results. The position requires working a flexible schedule, including days, evenings, weekends, and holidays, and involves frequent use of computers and other technology, handheld equipment, and a cash register.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred.
- Must communicate effectively with customers, coworkers, and supervisors.
- Must read and understand employment policies and safety rules and procedures in English.
- Must be able to talk, lift, move constantly, stand, and reach with arms and hands.
- Must be able to stand for at least two consecutive hours and lift at least 25 pounds.
- Must be able to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Must have close vision, color vision, depth perception, and focus adjustment.
- Must frequently use computers and other technology, including handheld equipment and a cash register, and process register transactions.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Nice To Haves
- 3–5 years of relevant retail, beauty, or leadership experience.
Responsibilities
- Lead the fragrance team and manage the counter’s daily operations and overall performance.
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Coach and develop colleagues to meet and exceed sales goals and create memorable customer experiences.
- Build lasting client relationships and grow client development through outreach and follow-up.
- Review and analyze daily, weekly, monthly, seasonal, and annual sales results, and implement strategies to grow the business and improve results.
- Plan and execute in-store and vendor-led events to drive traffic and engagement.
- Maintain brand standards, including merchandising, hygiene, tester stocking, signage, pricing, displays, and stock replenishment.
- Collaborate with vendors, personal stylists, store leadership, and colleagues to optimize outcomes.
- Resolve customer concerns professionally and with a customer-first approach.
- Stay informed about new launches, best-sellers, and beauty trends to support team education.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Manage multiple priorities in a fast-paced environment while maintaining attention to detail.
- Maintain a positive, collaborative, and service-oriented team environment.
- Work a flexible schedule, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
