Store Manager (Short Hills)
About The Position
The Store Manager is responsible for the Short Hills store’s overall performance, talent initiatives, operational execution, visual standards, and customer experience. The role calls for someone motivated, adaptable to change, coachable, values oriented, skilled at developing talent, and passionate about the gorjana brand. The Store Manager leads sales performance and key performance indicators, represents the brand to customers, develops clienteling and action plans, and recruits, onboards, trains, and develops team members. The role also leads customer service and complaint resolution, ensures brand visual standards, and oversees daily operations, scheduling, inventory, and opening and closing duties. This is a full-time role with open availability, including nights, weekends, and holidays. The position requires at least one year of retail leadership experience, being over 18, and the ability to meet the listed physical demands.
Requirements
- At least one year of experience in a retail leadership position.
- Must be over the age of 18.
- Ability to lift or move at least 50 lbs.
- Ability to bend, squat, twist, and reach.
- Ability to stand and/or walk for at least 6 hours per shift.
- Flexibility to work nights, weekends, and holiday shifts according to business needs.
- Ability to work full-time hours with open availability.
- Adaptability and ability to manage change.
- Organization and excellent time management skills.
- Ability to identify and recruit talent.
- Motivation and results-driven approach.
- Coachability and receptiveness to feedback.
- Passion for the gorjana brand.
Responsibilities
- Oversee overall store performance and key performance indicators.
- Represent the brand, educate customers about its history, and maintain knowledge of the product and industry.
- Create action plans to maintain or improve store performance.
- Build new and repeat business through customer clienteling.
- Recruit, onboard, train, and develop internal and external talent.
- Communicate effectively, encourage collaboration, foster accountability and trust, and communicate new initiatives and goals.
- Lead by example in delivering a strong customer experience and maintaining team and personal presentation standards.
- Lead and coach the team on return policies while prioritizing customer experience.
- Respond professionally and promptly to customer complaints and concerns, focusing on resolution.
- Lead the execution of brand visual standards and updates.
- Execute daily store operations efficiently and on time.
- Schedule team members according to business needs and budget.
- Manage store inventory in an organized and detail-oriented manner in accordance with standard operating procedures.
- Lead store opening and closing duties.
Benefits
- Commission and bonus opportunities.
- Employer-sponsored medical, vision, dental, and life insurance benefits for the employee and family.
- Generous employee discount and product perks program.
- Maternity and disability benefits.
- 401(k) with matching program; waiting period applies.
- Paid vacation and sick time.
- Opportunities to grow with the brand and develop skills.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
