Lee Wrangler- FT Retail Floor Supervisor

Kontoor Brands, Inc.•Grapevine, TX

1d•$18 - $21•Onsite

About The Position

The Retail Floor Supervisor is a key leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experiences, and coordinating day-to-day store execution. The supervisor supports the Store Manager by managing the sales floor, coaching team members on customer engagement, loyalty, and operations, and ensuring store standards, processes, and policies are consistently followed. The role acts as Manager on Duty on a rotating basis and helps the team meet sales, service, visual presentation, safety, and operational goals.

Requirements

Must be at least 18 years old.
Open availability, including evenings, weekends, and holidays.
Ability to communicate clearly and respectfully with customers and team members.
Ability to operate office equipment and technology, including cash registers, computers, phones, and scanners.
Ability to stand and move throughout the store during scheduled shifts, assist customers, retrieve merchandise, and recover the store.
Ability to lift or maneuver 25 pounds regularly and up to 50 pounds occasionally.
Ability to push or pull full racks of merchandise.
Ability to reach, stretch, bend, stoop, and crouch to retrieve items, restock, and maintain store cleanliness.
Ability to perform occasional manual labor to assemble displays or rearrange the store layout.
Vision sufficient to read labels accurately, assist customers, and perform detail-oriented tasks.
Ability to use fine manipulation and grasp items to sort and organize clothing, place garments on hangers, fold, and arrange merchandise by color and size.

Nice To Haves

Retail or customer-facing experience is preferred but not required.

Responsibilities

Deliver an in-store customer experience aligned with company retail standards.
Engage customers, learn about their interests, and suggest products that fit their needs and preferences, including assisting customers in fitting rooms.
Promote the rewards program and lead the team in achieving loyalty goals.
Learn about new products and trends; provide customers with information and advice about product performance, features, and specifications.
Meet personal sales targets and contribute to overall store performance.
Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
Support daily store operations, including opening and closing, point-of-sale integrity, freight processing, loss prevention, and safety initiatives.
Merchandise assigned store areas according to brand guidelines, adapting as needed to support sales and visual impact.
Follow company policies, procedures, and operational guidelines.
Respond promptly to customer or employee injuries and report them to the Store Manager and Human Resources.
Participate in Loss Prevention Audits, review results, and carry out plans to meet district and company shrink goals.
Act as Manager on Duty on a rotating basis.
Assign tasks to team members to support daily goals, coach Sales Associates and Sales Leads, and regularly update the Store Manager on performance.
Assist with onboarding and training team members in sales behaviors, customer service, loss prevention, and store procedures.
Address customer concerns professionally and in accordance with company guidelines.
Execute labor and payroll management plans under the direction of the Store Manager or Assistant Store Manager to maximize sales and productivity.
Prepare the team for anticipated business needs, such as deliveries, peak traffic periods, and promotions.
Identify opportunities to improve visual presentation and store readiness, and share ideas with the Assistant Store Manager and Store Manager.