Retail Floor Lead-Century City

Vuori•Los Angeles, CA

1d•Onsite

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. The role encourages the team to uphold the company’s retail sales and customer experience standards. As a member of the store leadership team, the Floor Lead supervises the sales floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The position focuses on creating a strong customer experience, supporting sales and day-to-day store operations, and leading store maintenance and team activities. The Floor Lead may lead daily store operations when the Store Manager or Assistant Store Manager is not present and supports the Store Manager with sales strategy, community engagement, and team management.

Requirements

Available for morning and/or evening shifts of 8 hours, 5 days per week, and at least one weekend day.
Demonstrate punctuality and reliable attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, developing relationships, embracing the social aspect of sales, and handling customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure each customer receives the best experience possible.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and best-selling products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Build product knowledge across fashion and activewear to serve as an expert for customers.
Lead the completion of projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking products, maintaining visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.