Retail Floor Lead (Seattle Premium Outlets)

Vuori•Tulalip Bay, WA

2d•Onsite

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. The Floor Lead encourages the team to maintain retail sales and customer-experience standards, supervises the sales floor, delegates work, and serves as a go-to person. As part of the store leadership team, the Floor Lead assists with leadership duties under the direction of the Store Manager and works directly with the Store Manager and Assistant Store Manager. The role combines customer service and sales leadership with day-to-day store operations. The Floor Lead helps ensure customers receive an excellent experience, supports sales goals in a team-based commission environment, leads store projects and maintenance, communicates inventory needs, and helps the store run smoothly. The position is located at Seattle Premium Outlets on the lands of the Tulalip Tribes and is subject to Tribal and Indian Employment Preference.

Requirements

Available for morning and/or evening shifts, eight-hour shifts five days per week, and at least one weekend day.
Demonstrated punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, building relationships, engaging in social selling, and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational skills and follow-through.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Lead the retail sales team by example and encourage the team to maintain Vuori’s sales and customer-experience standards.
Take ownership of the sales floor and help ensure customer experience is the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, replenishment, and upcoming events.
Stay informed about new and popular products and share product knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop broader fashion and activewear product knowledge to serve as an expert for customers.
Lead the team in completing projects while keeping customer experience in focus.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking products, maintaining visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.