Retail Floor Lead (Seattle Premium Outlets)

Vuori, Inc•Quil Ceda Village, WA

12h•$22 - $24•Onsite

About The Position

The Retail Floor Lead at Vuori leads the retail sales team by example, builds customer connections, and communicates the brand’s values through product knowledge and an optimistic outlook. The role encourages the team to maintain Vuori’s retail sales and customer experience standards. As a member of the store leadership team, the Floor Lead supervises the retail floor, takes initiative, delegates work, and serves as a go-to person. Under the Store Manager’s direction, the role assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps deliver an excellent customer experience, supports daily store operations and sales goals, and leads store maintenance and team activities. The position requires working 8-hour shifts, five days per week, with availability for morning and/or evening shifts and at least one weekend day. The role is located at Seattle Premium Outlets. Compensation is listed as $21–$24 per hour, plus team pooled commission.

Requirements

Availability for morning and/or evening shifts, 8-hour shifts, five days per week, and at least one weekend day.
Punctuality and reliable attendance in accordance with scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, developing relationships, embracing the social aspect of sales, and handling customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure customers receive the best possible experience.
Take ownership of the sales floor and sales team, prioritizing customer experience.
Prepare fitting rooms, find sizes, and provide knowledgeable and honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay informed about new and popular products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge across fashion and activewear to serve as a customer resource.
Lead team projects while keeping the customer experience a priority.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to meet expectations for effort, punctuality, and role responsibilities.