Retail Floor Lead

Vuori, Inc•Birmingham, AL

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. The Floor Lead encourages the team to uphold Vuori’s standards for retail sales and customer experiences, supervises the sales floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the role assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps create strong customer experiences, supports day-to-day store operations, motivates the sales team toward sales goals in a team-based commission environment, and leads store projects and daily maintenance. The position also supports sales strategy, community and team management, inventory needs, visual merchandising, and store opening and closing procedures.

Requirements

Available mornings and/or evenings, able to work 8-hour shifts five days per week, and available at least one weekend day.
Demonstrated punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including creating customer experiences, embracing the social aspects of sales, and positively and proactively addressing customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder as needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure each customer receives the best experience possible.
Take ownership of the sales floor and team, making customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable feedback on merchandise style and fit.
Build lasting customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay informed about new and best-selling products and share information with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge across the fashion and activewear landscape to serve as a customer expert.
Lead team projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, maintaining visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.