Retail Floor Lead-Easton

Vuori, Inc•Columbus, OH

10d•$19 - $22

About The Position

The Retail Store Floor Lead at Vuori leads the retail sales team by example, builds customer connections, and communicates the brand’s values through product knowledge and an optimistic attitude. The Floor Lead helps the team maintain Vuori’s retail sales and customer experience standards, supervises the sales floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The role includes creating memorable customer experiences, supporting day-to-day store operations, helping the team achieve sales goals, and maintaining store standards. The Floor Lead may lead store operations when the Store Manager or Assistant Store Manager is not present and supports sales strategy, maintenance, community engagement, and team management. The position requires morning and/or evening availability, eight-hour shifts five days per week, and availability for at least one weekend day. Employees must be willing to lift and move products, equipment, and boxes weighing up to 30 pounds; remain active throughout the store; reach, bend, and use a step stool or ladder when needed; and work in an environment with bright lights and music.

Requirements

Availability for morning and/or evening shifts, eight hours per shift, five days per week, and at least one weekend day.
Demonstrated punctuality and attendance, with adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including the ability to create experiences, build customer relationships, embrace the social aspect of sales, and handle customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to learn new procedures and processes quickly.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Willingness to develop new skills and respond to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and team, prioritizing the customer experience.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable and honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and popular products and share product knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge across the broader fashion and activewear landscape to serve customers as an expert.
Lead the team in completing projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, maintaining visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give full effort and meet punctuality and role-responsibility expectations.