Retail Floor Lead - Houston Galleria

Vuori•Houston, TX

1d•Onsite

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. The role encourages the team to maintain Vuori’s retail sales and customer experience standards. As a key member of the store leadership team, the Floor Lead supervises the retail floor, takes initiative, delegates work, and serves as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The Floor Lead helps create memorable customer experiences, supports sales and store operations, and leads daily store maintenance. The position works with the Retail Store Manager on sales strategy, community and team management, and smooth store operations. The role requires morning and/or evening availability, eight-hour shifts five days per week, and availability for at least one weekend day.

Requirements

Available mornings and/or evenings for eight-hour shifts, five days per week, including at least one weekend day.
Demonstrated punctuality and reliable attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating experiences, building customer relationships, and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure each customer receives an excellent experience.
Take ownership of the sales floor and sales team, prioritizing the customer experience.
Prepare fitting rooms, find sizes, and provide knowledgeable feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to upcoming events.
Stay informed about new and best-selling products and share that information with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is absent.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Build product knowledge in fashion and activewear to serve customers as an expert.
Lead project completion while maintaining focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, maintaining visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.