Retail Floor Lead - Houston Galleria

Vuori, Inc•Houston, TX

6h•$17 - $19•Onsite

About The Position

Vuori’s Retail Store Floor Lead leads the retail sales team by example, building customer connections and communicating the brand’s values through product knowledge and an optimistic outlook. The Floor Lead helps the team maintain Vuori’s retail sales and customer-experience standards and serves as a key member of the store leadership team, supervising the sales floor, taking initiative, delegating work, and acting as a go-to person. Under the direction of the Store Manager, the Floor Lead assists with leadership duties and works directly with the Store Manager and Assistant Store Manager. The role focuses on creating memorable customer experiences, supporting daily store operations and sales goals, maintaining the store and its visual merchandising, communicating inventory needs, and helping the business run smoothly. The position requires working 8-hour shifts, five days per week, with availability for morning and/or evening shifts and at least one weekend day.

Requirements

Available for morning and/or evening shifts, 8 hours per shift, five days per week, and at least one weekend day.
Demonstrate punctuality and reliable attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer-service expertise, including creating experiences, building customer relationships, embracing the social aspect of sales, and positively and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to provide each customer with the best possible experience.
Take ownership of the sales floor and team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide customers with knowledgeable, honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products and replenishment, and inviting customers to upcoming events.
Stay informed about new and best-selling products and share product knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in the broader fashion and activewear markets to serve as an expert for customers.
Lead the completion of projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking product, maintaining visual merchandising, and cleaning.
Take responsibility for following protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give full effort and meet punctuality and role expectations.