Retail Fitness Sales Associate

Johnson Health Tech Retail Inc•Wausau, WI

13d•Onsite

About The Position

The Retail Fitness Sales Associate, referred to in the position overview as a Fitness Consultant, works under the direction of the District Sales Manager and Store Manager. The role helps customers choose fitness equipment through a one-on-one consultative sales process while working toward sales targets. The position is full-time, scheduled 10 a.m. to 7 p.m. five days per week, with some weekend work required. Compensation is base salary plus commission. The role is located at 226851 Rib Mountain Drive, Wausau, WI 54401. The associate supports customer service and sales, demonstrates products, maintains customer relationships, and responds to customer feedback and complaints. Store duties include merchandising, inventory control, cash and financing transactions, closing procedures, and maintaining the store and grounds. The associate is also expected to develop product and industry knowledge, monitor sales and competition, and carry out other duties assigned by management.

Requirements

High school diploma or equivalent required.
Bachelor’s degree in business administration or a related field is preferred; extensive experience in retail or business-to-business/business-to-consumer sales may substitute.
Strong customer service background.
Goal-driven, with high energy, passion for fitness, and a strong work ethic.
Highly motivated self-starter.
Proven ability to work successfully without supervision.
Ability to work a flexible schedule, including evenings and weekends.
Physical ability to demonstrate fitness equipment for customers.

Nice To Haves

Previous sales experience is preferred but not required.
Fitness sales experience is desirable but not required.
Bachelor’s degree in business administration or a related field is preferred.

Responsibilities

Guide customers through a consultative sales process to identify equipment that meets their fitness needs and support positive, productive, and profitable customer relationships.
Demonstrate products for customers and provide quality service through personal involvement and practical solutions.
Maintain customer relationships and recommend ways to attract new customers.
Identify customer-reported problems related to quality, timeliness, or perceived value, as well as requests for new products and services.
Respond to customer complaints and comments in a way that resolves issues while following company guidelines.
Assist customers with in-store pickup, including safely disassembling merchandise and transporting it to customer vehicles.
Maintain effective, appealing merchandising in accordance with company standards.
Ensure store inventory and products are properly labeled, tagged, and priced.
Record, track, and secure inventory during assigned shifts, including participating in monthly store inventory cycle counts.
Perform closing responsibilities according to policies and procedures.
Accurately record, reconcile, and deposit cash, check, credit card, and financing transactions in compliance with company procedures.
Maintain the store building and grounds, including removing garbage, cleaning floors, and keeping signage presentable and in working order.
Develop knowledge of store merchandise and its benefits by studying available manuals, literature, videos, and other information sources.
Keep the District Sales Manager and Store Manager informed about factors affecting assigned responsibilities.
Monitor sales results for potential improvements and variances from plan and take appropriate action.
Monitor competitive activity in the market and identify new competitors or changes in competitors’ activities.
Stay current on industry trends.
Ensure purchases of used equipment are prudent and in the company’s best interest.
Perform other duties assigned by management.