Fitness Sales Associate

Orangetheory•Cary, NC

10d•Onsite

About The Position

The Sales Associate supports front-line studio operations and delivers an exceptional member experience at AFG HoldCo studios. The role is a key point of contact for prospective and current members, sharing the brand story, driving membership sales, and building relationships that support retention. The Sales Associate works with the studio team to achieve sales goals, maintain a welcoming, high-energy environment, and provide a seamless studio experience. The position reports directly to the Studio Manager and does not manage a team. The role is primarily based in a fitness studio, with work at the front desk and throughout the studio floor. It includes frequent interaction with members, guests, and colleagues, as well as administrative tasks using a computer, phones, and standard office equipment. The environment may have moderate to loud noise from music and group fitness classes. Occasional offsite events or community activities may be required. Travel is not anticipated unless needed for training or other company needs. This is a part-time position with a flexible schedule as needed, including weekends and holidays. Compensation is $13.00 per hour. A high school diploma or equivalent is required; prior customer service, sales, hospitality, or related experience is preferred (0–1 year).

Requirements

High school diploma or equivalent required.
Prior experience in customer service, sales, hospitality, or a related field is preferred (0–1 year).
Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
Strong communication, collaboration, organization, attention to detail, and time-management skills.
Ability to work effectively in a team, respond flexibly to change, and use tact and judgment with a broad variety of people.
Professionalism, integrity, reliability, a positive service attitude, and a proactive, results-oriented approach.
Ability to problem-solve and work under pressure, handle unexpected challenges calmly, and build relationships with excellent people skills.
Ability to listen actively, think critically, and respond empathetically and respectfully.
Frequent standing, walking, and moving throughout the studio; ability to communicate effectively, including talking and hearing in a potentially loud environment.
Vision abilities including close, distance, and peripheral vision, depth perception, and adjustment of focus.
May occasionally need to lift, carry, push, or pull items weighing approximately 25–30 pounds, bend, reach, and perform light cleaning tasks.

Nice To Haves

Prior customer service, sales, hospitality, or related experience (0–1 year) is preferred.

Responsibilities

Deliver a welcoming, inclusive, high-energy experience for members, prospective members, and guests in accordance with brand standards.
Complete and maintain required member documentation and records using company systems and tools.
Participate in scheduled team meetings, trainings, and development opportunities.
Conduct studio tours, explain membership options, and answer questions about programs and services.
Partner with studio team members to provide a seamless experience for prospective and current members.
Pursue individual and team sales goals through outreach, follow-ups, and lead generation to drive membership growth.
Build local community relationships to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio environment.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card sales transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues as appropriate.
Demonstrate commitment to exceptional customer service and AFG HoldCo core values.