Fitness Sales Associate
About The Position
The Sales Associate supports front-line operations at AFG HoldCo fitness studios and delivers an exceptional experience to prospective and current members. The role shares the brand story, drives membership sales, builds relationships that support retention, and partners with the studio team to meet sales goals and maintain a welcoming, high-energy environment. The Sales Associate reports to the Studio Manager and does not supervise employees. This is a part-time role with a flexible schedule as needed, including weekends and holidays. Work takes place primarily in a fitness studio, at the front desk and throughout the studio floor. The position involves frequent interaction with members, guests, and colleagues, plus administrative work using computers, phones, and standard office equipment. The environment may have moderate to loud noise from music and group fitness classes. Occasional participation in offsite events or community activities may be required. No travel is anticipated unless needed for training or other company needs.
Requirements
- High school diploma or equivalent.
- Proficiency with Microsoft Office Suite and graphic design tools such as Canva.
- Strong communication, collaboration, and interpersonal skills, including the ability to build relationships and provide exceptional service.
- Organization, attention to detail, and time-management skills.
- Ability to problem-solve, work under pressure, and handle unexpected challenges calmly and professionally.
- Proactive, reliable, consistent, self-motivated, and results-oriented approach.
- Professionalism, integrity, a positive service attitude, and emotional intelligence.
- Ability to listen actively, communicate respectfully, and respond empathetically.
- Ability to work effectively in a team and adapt to change.
- Ability to meet the role's physical demands, including frequent standing and walking; regular talking and hearing in a potentially loud environment; and occasional lifting, carrying, pushing, or pulling items weighing approximately 25–30 pounds, bending, reaching, and light cleaning.
Nice To Haves
- Prior experience in customer service, sales, hospitality, or a related field; 0–1 year is preferred.
Responsibilities
- Deliver a welcoming, inclusive, high-energy experience to members, prospective members, and guests in line with brand standards.
- Complete and maintain member documentation and records using company systems and tools.
- Participate in scheduled team meetings, training, and development opportunities.
- Conduct studio tours, explain membership options, and answer questions about programs and services.
- Partner with studio team members to provide a seamless, positive experience for members and prospects.
- Work toward individual and team sales goals through outreach, follow-ups, and lead generation.
- Build local community relationships to increase brand awareness and generate business opportunities.
- Support marketing efforts, including social media engagement, community events, and studio activations.
- Maintain a clean, organized, and well-presented studio.
- Communicate with members and prospects in person, by phone, email, and text.
- Process cash and credit card sales accurately and with integrity.
- Respond promptly and professionally to inquiries, feedback, and concerns, escalating issues when appropriate.
- Uphold exceptional customer service and AFG HoldCo's core values.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
