Retail Equipment Service Technician

DICK'S Sporting Goods•Tampa, FL

About The Position

The Equipment Services Tech builds, maintains, inspects, and repairs specialized products purchased and serviced through the service department. Alongside core shop responsibilities, the technician is expected to be trained in sales and register functionality to help deliver the experience athletes expect at a House of Sport location. The role includes assembling, maintaining, and repairing action sports equipment in accordance with athlete needs and company and vendor standards. Services may include minor to advanced bicycle repairs, fitting accessories, routine safety checks, and cleaning, degreasing, and lubricating bicycles and components. Snow equipment services include base cleaning, sharpening, waxing, brushing, polishing, preparation, and detuning tips and tails. The technician diagnoses faults, damage, and wear; provides accurate estimates; educates athletes on whether repairs are essential or recommended; assembles new equipment; and partners with a lead to perform quality checks before handing equipment off. The technician also supports sales-floor service by assessing athlete needs, recommending appropriate products and services, maintaining product knowledge, greeting and acknowledging athletes, and recommending accessories as needed. Operational duties include identifying ways to improve shop workflow and productivity while maintaining or improving service quality, preserving accurate shop records, maintaining recordkeeping systems, and completing other tasks assigned by management.

Requirements

Excellent bicycle assembly skills.
Ability to adjust to priorities and manage time wisely.
Ability to prepare routine administrative paperwork.
Ability to communicate effectively.

Responsibilities

Assemble, maintain, and repair action sports equipment according to athlete needs and company and vendor standards.
Perform bicycle services, including minor to advanced repairs, replacing parts, fitting accessories, conducting routine safety checks, and cleaning, degreasing, and lubricating bicycles and components.
Perform snow equipment services, including base cleaning, sharpening, waxing, brushing, polishing, preparation, and detuning tips and tails.
Diagnose equipment faults, damage, and wear; provide accurate estimates and explain whether repairs are essential or recommended.
Assemble new equipment and partner with a lead to perform quality checks before handing it off.
Assess athletes’ needs and recommend products and services that meet those needs.
Support company selling and customer-service standards by greeting and acknowledging athletes, providing a friendly environment, and maintaining product knowledge.
Recommend and assist athletes with purchasing accessories as needed.
Identify and inform management of opportunities to improve shop workflow and productivity while maintaining or improving service quality.
Maintain complete and accurate shop records and recordkeeping systems.
Complete other tasks assigned by management.