Equipment Service Technician

Veritiv • Phoenix, AZ

1d

About The Position

The Equipment Service Technician installs, repairs, maintains, and starts up packaging equipment at customer and Veritiv sites. The role follows blueprints and manufacturer instructions and applies mechanical, hydraulic, pneumatic, and electrical knowledge. It also operates equipment during trial runs to verify that quality and production rates meet specifications.

The technician supports equipment integrations and works with customers, manufacturers, suppliers, and other service personnel to resolve machine problems and deliver turnkey systems. The position may also provide training and product demonstrations, prepare estimates for preventative and planned maintenance, and complete field service work orders accurately and promptly.

The role involves service work in industrial and food production settings, including work at elevated and low locations around equipment. Some overnight travel is required, including long-distance driving and air travel.

Requirements

• At least 3 years of experience working in a service support organization.
• 5–10 years of related job experience.
• Strong knowledge of electrical schematics, electrical symbols, and how power flows through circuitry.
• Ability to install, troubleshoot, train, and work on most equipment, including semiautomatic equipment.
• Ability to read and interpret pneumatic, hydraulic, mechanical, and electrical drawings for complex equipment installations and troubleshooting.
• Understanding of AC and DC voltages and ability to use an electric meter for troubleshooting.
• Troubleshooting skills for micro-logic devices, electrical and pneumatic systems, and PLC ladder logic.
• PLC skills, including writing simple logic, interfacing basic equipment, and making simple program changes; successful completion of formal PLC training.
• Valid driver's license and clean driving record.
• Ability to manage multiple projects, work under pressure, adapt to sudden changes, and work quickly and efficiently.
• Thorough understanding of distribution management, preferably gained in a large, national, or decentralized organization.
• Basic experience with office and operational systems.
• Excellent verbal, written, interpersonal, and diplomacy skills.
• Proficiency with Microsoft Office Suite.
• Strong planning and organization skills.
• Ability to lift and handle parts weighing up to 75 pounds.
• Ability to work in industrial environments, on ladders and lifts at high elevation, and at low elevations such as underneath equipment.
• Ability to work in a variety of settings, including fast-paced industrial and food production environments.

Nice To Haves

• Manufacturer training certifications for stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, strapping equipment, or related products.
• High school diploma or GED is preferred.

Responsibilities

• Perform repairs, maintenance, and start-up work on stretch wrappers, shrink wrappers, case sealers, case erectors, label printer/applicators, strapping equipment, and other products at customer and Veritiv sites.
• Support systems integration with customers, manufacturers, suppliers, and other service personnel on machine problems and turnkey systems.
• Perform electronic, mechanical, pneumatic, hydraulic, and electromechanical testing, repair, and maintenance on equipment, assemblies, subassemblies, and parts to ensure operation according to manufacturer specifications.
• Set up, calibrate, test, and assemble equipment, and troubleshoot circuits, components, and instruments using moderately complex blueprints and electrical schematics.
• Provide subject matter expertise, training, and product demonstrations for Veritiv packaging systems and related equipment when needed.
• Generate quotes and estimates for preventative and planned machine maintenance.
• Complete field service work orders, including billing for travel, labor hours, parts, and related items, accurately and on time.
• Follow proper lockout/tagout and safety procedures.

Benefits

• Healthcare benefits, including medical, dental, vision, and a health savings account.
• Life, AD&D, and disability insurance.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Employee assistance program.
• Other fringe benefits.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Employee-led Employee Resource Groups, Veritiv Cultural Alliance, and a recognition platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED