Equipment Service Technician

STERIS•Rochester, MN

3d•Remote

About The Position

The Equipment Service Technician (EST) is a remote-based, customer-facing employee who primarily works inside hospitals. The technician troubleshoots and repairs medical equipment used in surgical procedures and provides installation support for complex mechanical, electromechanical, and electronic units. The position involves daily travel by driving a company vehicle and is safety-sensitive. STERIS will conduct a seven-year driving record check as part of onboarding. The technician works independently to manage customer and business schedules, while collaborating with internal teams and receiving management support as needed. The role may require flexible scheduling, including potential overnight travel and early or late hours depending on customer and business needs. The position is open until filled.

Requirements

High school diploma or GED and at least four years of work experience, including two years in a mechanical or technical role.
A valid driver's license and ability to meet required background and physical assessment elements to obtain and maintain vendor credentialing.
Customer and team engagement experience.
Effective written and verbal communication skills.
Basic computer skills, including Microsoft Windows and email, navigation, mobile apps, and data entry into multiple systems.
Ability to meet flexible schedules, including potential overnights and early or late hours, based on customer and business needs.

Nice To Haves

An associate degree or related technical/mechanical certifications, competitive equipment training, or related military experience may be considered toward the technical experience requirement.
Experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel or automotive repair, aviation repair, plumbing, or electrical work.

Responsibilities

Troubleshoot, repair, and maintain STERIS and competitor equipment, systems, and components.
Prioritize customer and business needs and schedules to complete preventive maintenance, service calls, warranty calls, equipment installations, field upgrade programs, and other duties.
Work with Technical Support, Engineering, and Service Contract Management to escalate issues appropriately.
Use technology platforms to complete compliance and regulatory requirements and to resolve and document troubleshooting issues.
Provide customers with information, pricing, and repair options.
Build relationships with Sales, with management support, to improve the customer experience and support revenue opportunities.
Identify sales opportunities in the assigned territory.
Provide support to various locations within the assigned territory based on service agreements and customer needs.