Retail Engagement Coordinator
About The Position
The Retail Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on frontline execution of register transactions, and promotes a welcoming, valued, and engaged culture. The Coordinator acts with integrity, follows company policies and procedures, strives for team and individual results, and is available to work in multiple store areas as needed. The position supports customers and Associates, coordinates frontline coverage, maintains cash controls and operational standards, and works to ensure a safe, clean, and organized store environment. Other duties may be assigned.
Requirements
- High school graduate or equivalent degree preferred.
- Available to work a flexible schedule, including evenings and weekends.
- Able to work as a team member.
- Excellent interpersonal skills.
- Exceptional customer service skills.
- Able to lift heavy merchandise, with or without reasonable accommodations.
- Able to train and provide direction to others.
- Able to operate a register and handle money.
- Able to handle confidential information with discretion.
Nice To Haves
- Experience as a coordinator or previous retail or supervisory experience preferred.
Responsibilities
- Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
- Address customer concerns and issues promptly.
- Update Associates on customer experience feedback, goals, and company initiatives.
- Train and mentor Associates on policies and procedures; provide recognition and constructive feedback on cashier performance.
- Maintain and monitor cash controls, including the change fund.
- Adhere to labor laws and meal and break period policies.
- Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
- Audit and approve paperwork.
- Maintain cleanliness, recovery, and organizational standards throughout the frontline.
- Monitor frontline equipment and communicate issues to management.
- Execute and adhere to company directives.
- Maintain merchandising standards within the queue line.
- Follow operational, merchandise, and loss prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
- Ensure proper and timely handling of damages and Mark out of Stock.
- Promote a safe environment and report store safety hazards.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates who meet service or hours requirements
- Medical, dental, and vision coverage for Associates who meet service or hours requirements
- Health savings account (HSA) for Associates who meet service or hours requirements
- Health care flexible spending account for Associates who meet service or hours requirements
- Life insurance for Associates who meet service or hours requirements
- Short- and long-term disability for Associates who meet service or hours requirements
- Paid parental leave for Associates who meet service or hours requirements
- Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
- Auto and home insurance discounts for Associates who meet service or hours requirements
- Scholarship program for Associates who meet service or hours requirements
- Adoption assistance for Associates who meet service or hours requirements
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
