Retail Engagement Coordinator

TJX•Lees Summit, MO

6d•Onsite

About The Position

The Retail Engagement Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on frontline execution and register transactions, while following company policies and procedures and fostering a welcoming, valued, and engaged environment. The Coordinator may work in multiple areas of the store as needed and performs additional duties as assigned.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with or without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register and handle money.
Able to handle confidential information with discretion.
Experience as a coordinator or previous retail or supervisory experience preferred.

Nice To Haves

High school graduation or equivalent degree.
Experience as a coordinator or previous retail or supervisory experience.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly, and update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on policies, procedures, and register transactions; provide recognition and constructive feedback on cashier performance.
Maintain and monitor cash controls, including the change fund; run a register and handle money.
Assign registers and coordinate breaks to optimize frontline and sales-floor coverage.
Adhere to labor laws and meal and break period policies.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline; uphold merchandising standards within the queue line.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to company directives and operational, merchandise, and loss prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
Ensure proper and timely handling of damages and Mark out of Stock.
Promote a safe environment and report safety hazards.
Work in multiple areas of the store as needed and perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care and cell phone discounts
Pet and legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision insurance for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick leave for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance