Retail Donations Coordinator

Community Food Bank of Eastern Oklahoma•Tulsa, OK

About The Position

The Retail Donations Coordinator helps retail stores turn food donations into support for neighbors facing hunger. The role manages an assigned portfolio of donor stores, serves as their primary contact for the Retail Recovery Program, and helps make safe, reliable food recovery part of stores’ everyday operations. The position combines relationship-building, independent fieldwork, attention to detail, and regular travel throughout the Food Bank of Eastern Oklahoma’s 24-county service area. The coordinator visits donors, explains donation procedures and program requirements, supports food safety, documents conversations and visits, monitors donor activity, and follows up promptly. The role also recognizes donor contributions, maintains communication with food industry liaisons, identifies food recovery opportunities, and helps donors and partner agencies resolve issues. Success means stores understand program and food safety expectations, know whom to contact, and receive timely follow-through.

Requirements

A bachelor’s degree in a related field or equivalent work experience.
Strong interpersonal skills, including listening, clear communication, and the ability to build trust with people from a variety of cultural, economic, and social backgrounds.
Self-direction and organization, including prioritizing, responding promptly, adapting to changing needs, and following through on commitments.
Ability to work independently while staying connected to colleagues and contributing as a team member.
Commitment to the Food Bank of Eastern Oklahoma’s mission and core values.
Integrity, enthusiasm, perspective when challenges arise, flexibility, and a strong work ethic.
A valid Oklahoma driver’s license, proof of insurance, and ability to travel throughout the 24-county service area for donor visits.
Ability to sit, stand, or drive for extended periods.
Ability to perform essential duties and responsibilities with or without reasonable accommodation.

Nice To Haves

Two to five years of experience in grocery-store settings.

Responsibilities

Build and maintain relationships with assigned retail donor stores and serve as their primary contact for the Retail Recovery Program.
Understand retail store donation guidelines and help stores comply with donation program requirements.
Explain Retail Recovery procedures and protocols to store teams.
Ensure retail food donations meet food safety standards.
Coordinate and conduct donor visits throughout the 24-county service area.
Record donor conversations and visits in the customer relationship management (CRM) system and provide timely follow-up.
Monitor donor activity using reporting tools and meal-tracking software.
Recognize stores’ contributions and apply donor stewardship best practices to strengthen participation.
Maintain communication with food industry liaisons to support retail donor relationships.
Stay informed about retail industry developments to identify food donation recovery opportunities.
Help donors and partner agencies resolve issues affecting their partnerships.
Travel at least 2–3 days each week to visit retail donors.
Perform other duties as assigned.