Retail Donation Attendant at West Chester

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.•West Chester Township, OH

14d•$0 - $13•Onsite

About The Position

The Retail Donation Attendant provides customer service to Ohio Valley Goodwill donors and customers inside and outside retail locations. The attendant greets donors, receives donations, provides receipts, prepares donations for production processing, and helps expedite merchandise in a fast-paced environment. The position requires a flexible schedule supporting store opening, production, and closing operations, including weekends and holidays. It has no supervisory responsibilities. The listed pay rate is $13.00 per hour.

Requirements

At least six months of previous work experience, or equivalent educational or vocational experience; the posting describes this qualification as preferred.
Ability to provide exceptional customer service to customers and donors.
Ability to understand English and interact with customers and employees.
Ability to communicate verbally with associates and customers.
Ability to walk, stoop, stand, bend, lift, kneel, and climb continuously for prolonged periods.
Ability to lift 35 pounds frequently.
Ability to be trained to safely use a big joe stacker and pallet jack; age 18 or older is required for this equipment.

Nice To Haves

Ability to motivate the team.
Previous experience in a warehouse environment.
Previous pallet-packing and forklift experience.
Basic computer skills.
Multilingual ability with fluency in English.

Responsibilities

Provide exceptional customer service to donors and customers.
Greet donors and safely unload donations from vehicles.
Complete donor receipts and offer donors a copy.
Sort donated items into designated categories.
Follow safety and security practices, including reporting hazards and injuries to the Retail General Manager, Retail Assistant Manager, or Retail Supervisor on duty.
Maintain a professional appearance and adhere to Goodwill uniform and dress-code standards.
Follow Ohio Valley Goodwill policies, including reporting theft, misuse of company property, or other illegal activities.
Demonstrate ethical behavior and comply with Corporate Compliance.
Adhere to the work schedule set by the supervisor.
Help truck drivers and assistants load and unload donations into company vehicles for transport to and from other store locations.
Perform general housekeeping and janitorial duties as needed, such as cleaning restrooms or removing trash from the parking lot.
Communicate Ohio Valley Goodwill’s mission and vision to donors and customers.
Perform other duties as directed.