Retail District Manager

SIMPLY SOUTHERN HOLDINGS LLC•Greensboro, NC

4d•$65,000 - $75,000

About The Position

Simply Southern is seeking a Retail District Manager to serve as the point of contact between Store Managers and upper-level management. The District Manager keeps stores informed about policies and procedures and holds them accountable for following them. The role ensures stores meet financial and operational goals and provides guidance, motivation, feedback, and direction to store teams. The District Manager also stays informed about the operational needs of each store. This position provides leadership across multiple retail locations, supports recruitment and employee development, addresses performance and workplace concerns, and helps ensure customers receive excellent service. The role requires frequent travel between stores and availability for approximately 50 hours per week, including flexible hours, weekends, and closing shifts as needed.

Requirements

Ability to train and develop leaders.
Ability to empower store employees to do what is right and take care of the customer.
Excellent verbal and written communication skills, including the ability to communicate effectively with customers and employees at all levels.
Ability to travel frequently between multiple store locations.
Excellent leadership and organizational skills, with attention to detail.
Proven track record of exceptional customer service.
Availability for approximately 50 hours per week and flexible hours necessary to manage and operate stores effectively, including weekends and closing shifts as needed.

Nice To Haves

High school diploma or equivalent.
One year of customer service experience.

Responsibilities

Enforce company operating policies and procedures.
Assist with recruiting and training new employees and retraining current staff when needed.
Provide constructive feedback.
Lead and direct store employees and managers through positive coaching, counseling, and motivation.
Counsel and discipline employees and managers as necessary, resolve internal conflicts, and address performance issues constructively.
Respond promptly and positively to customer concerns and proactively identify potential areas of concern.
Ensure employees are trained and motivated to deliver total customer satisfaction.
Prepare qualified employees for promotion and continually develop managers.
Enforce federal, state, and local labor laws.
Ensure stores meet financial and operational goals and stay current on their operational needs.