Retail Design and Sales Consultant

Ethan Allen Global Inc•Kennesaw, GA

86d•$30,000 - $200,000

About The Position

The Design Consultant works with customers to create individualized interior design solutions and sell Ethan Allen products and services. Projects may include space planning, fabric coordination, product selection, and overall design, and may involve collaboration with a team. Success is measured through performance categories and sales and business-development benchmarks, including monthly sales, home calls, accent and soft-goods sales, customer follow-up, close ratio, and participation in the Ethan Allen Trade Program. The role uses social media and other digital channels to promote the Ethan Allen brand and build client relationships. This is a full-time, incentive-compensated position. Compensation is based on commissions earned under the Design Consultant Incentive Compensation Plan, and consultants are expected to meet or exceed minimum monthly sales and other established benchmarks. The position requires practical interior design experience, sales capability, customer-service and communication skills, and use of design, point-of-sale, CRM, and other digital tools. A valid driver’s license is generally required, subject to the stated alternative transportation provision.

Requirements

Minimum high school diploma or equivalent with relevant work experience.
At least one year of practical interior design experience.
Broad knowledge of interior design and effective sales techniques.
Working knowledge of online sales and design tools.
Good listening skills and excellent oral and written communication skills.
General understanding of using social media and grassroots marketing to develop a book of business.
Valid driver’s license, except where an alternative means of transportation meeting the company’s stated requirements is available.
Intermediate competency with digital floor-planning technology.
Experience using interactive design-visualization technology, such as augmented reality, virtual reality, or other visualization tools.
Willingness and ability to learn new technologies.

Nice To Haves

Bachelor’s degree or equivalent in a design-related field from an accredited institution.
Proven experience using social media and grassroots marketing to develop a book of business.
Experience with 3D applications.

Responsibilities

Create design solutions consistent with customers’ preferences and budgets.
Sell Ethan Allen products and services.
Represent the Ethan Allen brand in customer interactions; greet customers, establish rapport, obtain appointments, and arrange in-home consultations.
Make home calls to assess customer needs and provide individualized design solutions intended to close sales.
Use grassroots marketing and social media platforms to develop and grow business.
Educate customers about Ethan Allen’s complimentary design service and available finance options.
Stay current on design and color trends.
Coordinate with the team to provide service before and after the sale, including promptly communicating order status and delays.
Participate in corporate-sponsored marketing and training programs.
Contribute to developing and maintaining the design center’s portfolio.
Use corporate systems and technology to design projects, create presentations, and serve customers efficiently.
Enter orders using the retail point-of-sale system.
Help maintain a neat and orderly design center.
Work with design center leadership and other consultants to develop and monitor business and grassroots marketing plans, and suggest changes to meet goals.
Use technology such as 3-D Room Planner, CRM, and Live Chat to develop projects and productive client relationships.
Use social media, including Facebook, Instagram, and LinkedIn, to promote the consultant’s and Ethan Allen’s presence and build relationships with clients and outside talent.
Perform other duties as required.

Benefits

401(k) plan with employer contributions.
Multiple medical plans with prescription drug coverage.
Health Savings Account with employer contributions.
Dental plan.
Vision plan.
Basic and supplemental group term life and accidental death and dismemberment insurance.
Dependent group term life insurance.
Short- and long-term disability insurance.
Business travel accident life insurance.
Health care and dependent care flexible spending accounts.
Commuter savings plans for public transit and parking.
Voluntary whole life insurance.
Voluntary critical care insurance.
Voluntary accident insurance.
Employee Assistance Program.