Retail Department Supervisor

The TJX Companies, Inc.•Annapolis, MD

3d•$16 - $17•Onsite

About The Position

The Retail Department Supervisor is responsible for executing receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively as a team, and providing an excellent customer experience. The role models exceptional customer service, maintains an organized and clean store, and fosters a positive internal and external customer experience grounded in honesty, integrity, and confidentiality. The supervisor orchestrates truck deliveries and prioritizes moving merchandise to the sales floor. They train and mentor Associates on merchandising and processing principles, coordinate with the Coordinator on Duty to maintain the flow of goods, monitor productivity, and coach team members. The role also supports store priorities, merchandising and signage standards, backroom organization and replenishment, recycling and hazardous-waste compliance, labor-law and policy adherence, shrink-reduction goals, credit and loyalty programs, and a safe work environment. Other duties may be assigned. The position requires a flexible schedule, including nights and weekends, and the ability to lift heavy objects with or without reasonable accommodation. Starting pay is $16.25 to $16.75 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills, with attention to detail.
Able to multitask.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to lift heavy objects with or without reasonable accommodation.
Able to train others.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Execute receiving and merchandising standards and ensure Associates process merchandise efficiently and effectively as a team.
Engage and interact with customers, provide an excellent customer experience, and role-model exceptional customer service.
Promote a positive internal and external customer experience, honesty, integrity, and confidentiality.
Orchestrate truck deliveries and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on established merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Coordinate with the Coordinator on Duty to ensure an efficient flow of goods to the sales floor.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock for easy replenishment.
Maintain merchandising philosophy and signage standards.
Maintain organization, cleanliness, and recovery standards in the backroom.
Ensure compliance with recycling and, where applicable, hazardous-waste programs.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.