Retail Department Supervisor

TJX•Seabrook, NH

9d•Onsite

About The Position

The Retail Department Supervisor is responsible for executing receiving and merchandising standards and ensuring Associates process merchandise efficiently and effectively as a team. The Supervisor helps deliver an excellent customer experience by engaging with customers, maintaining a clean and organized store, and role-modeling exceptional customer service. This position also supports team productivity, Associate training, safety, compliance, and store shrink-reduction efforts.

Requirements

At least 1 year of retail experience.
At least 6 months of leadership experience.
Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills, with attention to detail.
Capable of multitasking and responding appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Capable of lifting heavy objects, with or without reasonable accommodation.
Able to train others.

Responsibilities

Create a positive internal and external customer experience and role-model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on established merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Coordinate with the Coordinator on Duty to maintain efficient flow of goods to the sales floor.
Ensure Associates complete tasks according to the store plan and prioritize work as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock for easy replenishment.
Maintain merchandising philosophy and signage standards.
Maintain organizational, cleanliness, and recovery standards in the backroom.
Ensure compliance with recycling and, where applicable, hazardous waste programs.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and receive recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.