Retail Department Supervisor

The TJX Companies, Inc.•Yukon, OK

4d•$14 - $14•Onsite

About The Position

The Retail Department Supervisor at Marshalls is responsible for executing receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively as a team, and providing an excellent customer experience. The supervisor engages with customers, maintains a clean and organized store, and models exceptional customer service. The role coordinates truck deliveries and merchandise flow to the sales floor, trains and mentors Associates, monitors team productivity, and provides coaching and feedback. It also supports store priorities, merchandising and signage standards, backroom organization, recycling and hazardous waste programs where applicable, labor-law and policy compliance, credit and loyalty programs, shrink reduction, and workplace safety. Other duties may be assigned. The position requires a flexible schedule that includes nights and weekends and the ability to lift heavy objects, with or without reasonable accommodation. The starting pay range is USD $13.75 to $14.25 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

One year of retail experience and six months of leadership experience.
Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills, with attention to detail.
Able to multitask.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Able to lift heavy objects with or without reasonable accommodation.
Able to train others.

Responsibilities

Create a positive internal and external customer experience and model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on established merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Communicate with the Coordinator on Duty to support efficient flow of goods to the sales floor.
Ensure Associates complete tasks according to the store plan and reprioritize as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock to support easy replenishment.
Maintain merchandising philosophy and signage standards.
Maintain organizational, cleanliness, and recovery standards in the backroom.
Ensure compliance with recycling and, where applicable, hazardous waste programs.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.