Retail Department Supervisor

TJX • Jacksonville, FL

1d • Onsite

About The Position

The Retail Department Supervisor is responsible for executing receiving and merchandising standards and ensuring Associates process merchandise efficiently and effectively as a team. The role supports an excellent customer experience by engaging with customers, maintaining a clean and organized store, and modeling exceptional customer service. The Supervisor promotes honesty and integrity, maintains confidentiality, and helps ensure safe, compliant store operations.

Responsibilities include orchestrating truck deliveries and prioritizing merchandise processing onto the sales floor; training and mentoring Associates; ensuring merchandise is tagged, hung, secured, and coded correctly; coordinating the flow of goods with the Coordinator on Duty; and ensuring work is completed according to the store plan. The role monitors productivity, coaches team members, organizes back stock, upholds merchandising and signage standards, and maintains backroom cleanliness and recovery standards. The Supervisor also communicates priorities and progress, works with Management on training needs, supports credit and loyalty programs and shrink-reduction goals, and promotes safety awareness.

The position is based at TJ Maxx Store 1373 in Jacksonville, Florida. The starting pay range is USD $16.00–$16.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience. Benefits are subject to applicable plan terms and, for some benefits, service or hours requirements.

Requirements

• At least 1 year of retail experience.
• At least 6 months of leadership experience.
• Able to work a flexible schedule, including nights and weekends.
• Superior communication and organizational skills, with attention to detail.
• Able to multitask.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively as a team player with peers and supervisors.
• Able to lift heavy objects, with or without reasonable accommodation.
• Able to train others.

Responsibilities

• Execute receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively as a team.
• Engage and interact with customers and maintain a clean, organized store to support an excellent customer experience.
• Model exceptional customer service and promote a positive internal and external customer experience.
• Promote honesty and integrity and maintain confidentiality.
• Orchestrate truck deliveries and prioritize processing merchandise onto the sales floor.
• Train and mentor Associates on merchandising and processing principles.
• Ensure merchandise is properly tagged, hung, secured, and coded.
• Coordinate with the Coordinator on Duty to support efficient flow of goods to the sales floor.
• Ensure Associates complete tasks according to the store plan and prioritize work as needed.
• Monitor team productivity and coach Associates as necessary.
• Organize and rotate back stock for easy replenishment.
• Maintain merchandising philosophy and signage standards.
• Maintain organizational, cleanliness, and recovery standards in the backroom.
• Ensure compliance with recycling and, where applicable, hazardous waste programs.
• Communicate priorities accurately and effectively with Management and Associates and provide progress updates.
• Give and receive recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) with Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those who meet service or hours requirements
• Medical, dental, and vision coverage for those who meet service or hours requirements
• Health savings account (HSA) for those who meet service or hours requirements
• Health care flexible spending account (FSA) for those who meet service or hours requirements
• Life insurance for those who meet service or hours requirements
• Short- and long-term disability coverage for those who meet service or hours requirements
• Paid parental leave for those who meet service or hours requirements
• Paid holidays, vacation, and sick time for those who meet service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed