Retail Department Supervisor
About The Position
The Retail Department Supervisor leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The supervisor helps develop high-performing teams by training and mentoring associates on frontline execution and register transactions, while adhering to company policies and procedures. The role promotes an inclusive, welcoming, and engaged culture, pursues team and individual results, and may work in multiple areas of the store as needed. The supervisor supports customer service and loyalty initiatives, addresses customer concerns, communicates customer feedback and goals, and trains and provides feedback to associates. The role also oversees frontline operations, cash controls, staffing coverage and breaks, paperwork, cleanliness, equipment, queue-line merchandising, safety, and compliance with operational, merchandise, labor, and loss-prevention policies. Other duties may be assigned.
Requirements
- High school graduate or equivalent degree preferred.
- Available to work a flexible schedule, including evenings and weekends.
- Able to work as a team member.
- Excellent interpersonal skills.
- Exceptional customer service skills.
- Able to lift heavy merchandise, with or without reasonable accommodations.
- Able to train and provide direction to others.
- Able to operate a register and handle money.
- Able to handle confidential information with discretion.
Nice To Haves
- Experience as a coordinator or previous retail or supervisory experience preferred.
- High school graduation or equivalent degree preferred.
Responsibilities
- Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
- Address customer concerns and issues promptly.
- Update associates on customer experience feedback, goals, and company initiatives.
- Train and mentor associates on company policies and procedures; provide recognition and constructive feedback on cashier performance.
- Maintain and monitor cash controls, including the change fund.
- Adhere to labor laws and meal and break period policies.
- Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
- Audit and approve paperwork.
- Maintain cleanliness, recovery, and organizational standards throughout the frontline.
- Monitor frontline equipment and communicate issues to management.
- Execute and adhere to company directives.
- Maintain merchandising standards within the queue-line.
- Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
- Ensure proper and timely handling of damages and Mark out of Stock.
- Promote a safe environment and report safety hazards.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation program
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates meeting service or hours requirements
- Medical, dental, and vision coverage for associates meeting service or hours requirements
- Health savings account (HSA) for eligible associates
- Health care flexible spending account for eligible associates
- Life insurance for eligible associates
- Short- and long-term disability for eligible associates
- Paid parental leave for eligible associates
- Paid holidays, vacation, and sick time for eligible associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance for eligible associates
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
