Retail Department Lead Part-Time

E&H Ace Hardware•Independence, OH

13d

About The Position

E&H Ace Hardware is hiring a dedicated, customer-focused Department Lead to drive sales, maintain department organization, and support daily sales-floor operations. The role leads a specific product category and ensures customers receive an outstanding shopping experience. The Department Lead supports the store management team by taking ownership of the performance, presentation, and inventory of assigned departments while representing E&H’s customer-focused service.

Requirements

High school diploma or equivalent.
Ability to lead by example and work well within a team.
Strong attention to detail and ability to multitask.
Ability to lift up to 50 lbs and stand for extended periods.

Nice To Haves

Retail or customer service experience.
Strong product knowledge and willingness to learn.
Familiarity with retail computer systems, Microsoft Office, or Teams.

Responsibilities

Deliver excellent service to every customer using E&H’s Customer First Sales Culture.
Answer customer questions, locate merchandise, and assist with in-store and online special orders.
Promote the Ace Rewards program and help customers sign up.
Maintain product knowledge and awareness of current promotions.
Conduct cycle counts and maintain accurate inventory levels.
Receive, stock, and merchandise products in assigned departments.
Ensure department signage is accurate and up to date.
Help maintain cleanliness and organization on the sales floor, in the stock room, and in outdoor areas.
Participate in seasonal resets and uphold overall store visual standards.
Open and/or close the store as needed and serve as a trusted keyholder.
Monitor safety concerns and theft-prevention measures.
Collaborate with team members and communicate effectively with store leadership.
Adjust schedule to include evenings, weekends, and holidays as needed.