Retail Department Lead (Full-Time)
About The Position
The Retail Department Lead supports day-to-day store operations while delivering exceptional customer service and helping develop a high-performing team. Working closely with store leadership, the Lead maintains merchandising standards, carries out department priorities, supports team development, and helps create a welcoming shopping experience. Depending on business needs and individual strengths, the role may be in Clothing, Hardside, or Front End. Retail Leads model Murdoch's Mission, Values, and Principles and support operational excellence throughout the store. Clothing Leads help oversee department standards, product presentation, inventory maintenance, and team development, with a focus on apparel, footwear, merchandising, and helping customers find suitable products. Hardside Leads support merchandising, inventory management, product knowledge, and team leadership across categories such as farm and ranch, tools, hardware, automotive, sporting goods, and outdoor products. Front End Leads assist with cashier training and development, customer service, transaction accuracy, and front-end operations.
Requirements
- Strong written, oral, and interpersonal communication skills.
- Strong organizational skills.
- Positive attitude and demonstrated practice of learning.
- Ability to excel in a fast-paced, evolving work environment.
- Familiarity with standard retail concepts and practices.
- Strong Windows-based computer skills, especially with Microsoft products.
Nice To Haves
- Interest or experience in apparel, farm and ranch, hardware, outdoor recreation, customer service operations, or related retail environments.
Responsibilities
- Embrace Murdoch's mission, values, and principles and contribute to team success.
- Provide customer-focused service, greet customers as they enter, and thank them as they leave.
- Support department leads and managers in maintaining merchandising standards and store appearance.
- Teach, train, and coach new and existing team members.
- Merchandise, stock, restock, and recover products in the front end and other departments according to company standards.
- Complete inventory pricing and maintenance duties.
- Help maintain a safe environment for customers and team members.
- Communicate effectively and build positive working relationships with team members.
- Use proper radio and phone etiquette.
- Work with the Assistant Store Manager to develop and achieve goals.
- Perform other duties throughout the store as needed.
Benefits
- Employee discount
- Multiple health insurance options after 60 days
- Dental and vision insurance options
- Life insurance
- Paid vacation
- Holiday pay
- Paid sick time
- 401(k) with a 4% company match
- Paid parental leave
- Community Giving Program that matches donations and provides paid volunteer hours
- Wellness Program with credits that can lower medical premiums
- Training Program with more than 250 courses
- Voluntary insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
