Retail Department Lead Full-Time

E&H Ace Hardware • Akron, OH

5d

About The Position

E&H Ace Hardware is hiring a dedicated, customer-focused Department Lead to drive sales, maintain department organization, and support day-to-day sales-floor operations. The role leads an assigned product category or department and is responsible for its performance, presentation, and inventory while providing customers with helpful service. The Department Lead supports the store management team, represents E&H’s Customer First Sales Culture, and may open or close the store as a trusted keyholder. The schedule may include evenings, weekends, and holidays as needed.

Requirements

• High school diploma or equivalent.
• Ability to lift up to 50 lbs and stand for extended periods.
• Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

• Retail or customer service experience.
• Strong product knowledge or willingness to learn.
• Ability to lead by example and work well within a team.
• Familiarity with retail computer systems, Microsoft Office, or Teams.
• Strong attention to detail and ability to multitask.

Responsibilities

• Deliver excellent customer service using E&H’s Customer First Sales Culture.
• Answer customer questions, locate merchandise, and assist with in-store and online special orders.
• Promote the Ace Rewards program and help customers sign up.
• Maintain product knowledge and awareness of current promotions.
• Conduct cycle counts and maintain accurate inventory levels.
• Receive, stock, and merchandise products in assigned department(s).
• Keep department signage accurate and up to date.
• Help maintain cleanliness and organization on the sales floor, in the stock room, and in outdoor areas.
• Participate in seasonal resets and maintain overall store visual standards.
• Open and/or close the store as needed and serve as a trusted keyholder.
• Monitor safety concerns and theft prevention measures.
• Collaborate with team members and communicate effectively with store leadership.

Benefits

• Health, dental, and vision insurance for full-time employees.
• 401(k) with company match.
• Paid time off and holiday pay.
• Employee Assistance Program.
• Employee discount.
• Career growth opportunities across stores and service divisions.
• Supportive and hands-on leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED