Seasonal Retail Customer Service - Centre at Post Oak Rack

Nordstrom•Houston, TX

9h•Onsite

About The Position

Nordstrom Rack is hiring seasonal team members for its Customer Service department. Team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere, provide a quick and easy customer experience, and keep the store clean and clutter-free. Employees may work in different areas of the store as needed, including sales and customer service or stock support and fulfillment. Sales and customer service duties include keeping the salesfloor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, sorting and returning clothing, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset protection standards, and promoting Nordstrom Rewards. Stock support and fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized floors and stockrooms, and providing general store support such as setting up events, organizing backrooms, markdowns, and relocating fixtures. Applications are accepted on an ongoing basis.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For stock support and fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to provide a welcoming and inclusive atmosphere and a quick, easy customer experience.
Keep the salesfloor runway-ready through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions using a point-of-sale system; bag items and handle bulky or heavy items.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the floor.
Keep the customer areas clean and clutter-free by sorting and returning clothing to the salesfloor.
Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.