Seasonal Retail Customer Service - Centre at Post Oak Rack

Nordstrom•Houston, TX

2d•$17 - $17•Onsite

About The Position

Nordstrom Rack is hiring seasonal team members for its Customer Service department. Team members work in a fast-paced, high-energy environment, collaborate to create a welcoming and inclusive atmosphere, provide quick and easy customer experiences, and keep store areas clean and organized. Team members may work in different areas of the store based on business needs, including Sales and Customer Service or Stock Support and Fulfillment. Sales and Customer Service duties include keeping the salesfloor runway ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions at the point of sale; bagging merchandise and handling bulky items; assisting customers in fitting rooms; returning clothing to the salesfloor; organizing stockrooms and ensuring merchandise is checked in and ticketed accurately; using store technologies; following operational, merchandise, and asset protection standards; and promoting programs such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling customer orders, preparing and shipping orders to quality standards, and using inventory management systems to scan, process, and research shipments. Team members also help maintain clean selling floors and stockrooms and provide general store support, including setting up events, organizing backrooms, markdowns, and relocating fixtures.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to meet the physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock Support and Fulfillment: ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience.
Keep the salesfloor runway ready through re-merchandising, sizing, filling in, and straightening merchandise.
Assist customers with in-store, online, and mobile transactions using a point-of-sale system.
Bag items, handle bulky merchandise, and provide a friendly checkout experience.
Greet and assist customers in fitting rooms and sort and return clothing to the salesfloor.
Keep the salesfloor and stockrooms clean, organized, and clutter-free.
Ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders and prepare and ship them according to quality standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.