Seasonal Customer Service - Shoppes at Stadium Rack

Nordstrom•Columbia, MO

7d•$17 - $17•Onsite

About The Position

The Seasonal Customer Service role at Nordstrom’s Shoppes at Stadium Rack supports the customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup, processing transactions accurately, and training new employees on the register. The role involves owning customer interactions from beginning to end, building trust with customers and teammates, and helping create a positive team environment. Employees use POS and store systems for transactions and ticketing, support inventory accuracy, protect customer information, and promote Nordstrom Loyalty and other tools, software, and services. Hours vary based on business needs and include evenings and weekends.

Requirements

Strong ability to build relationships with customers, peers, and leaders.
Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
Clear, effective communication and strong interpersonal skills.
Ability to train and deliver POS/register training to support onboarding of new hires.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong ownership, accountability, and follow-through.

Responsibilities

Provide friendly service and own customer interactions from start to finish.
Resolve returns and exchanges and assist with order and pickup inquiries.
Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
Build relationships with teammates and contribute to a positive, team-focused environment.
Protect the security and privacy of customer information through education, compliance, and resolution of issues.
Promote the Nordstrom Loyalty program and tools, software, and services that enhance the customer and employee experience.
Train new hires on POS/register use and support onboarding.