Seasonal Customer Service - Northgate Rack

Nordstrom•Seattle, WA

1d•$23 - $23•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members keep the store clean and clutter-free and may work in different areas, including Sales, Customer Service, Stock, and Fulfillment. The specific role may be discussed during the interview process. Sales and Customer Service duties include maintaining a well-merchandised sales floor; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems; supporting fitting rooms; returning clothing to the sales floor; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized sales floors and stockrooms, and providing general store support such as event setup, markdowns, backroom organization, and relocating fixtures. The position requires continuous movement and handling merchandise, with additional lifting requirements for Stock and Fulfillment roles.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming, inclusive atmosphere and a quick, easy customer experience.
Keep the store clean and clutter-free, including sales floors and stockrooms.
Maintain and straighten the sales floor through re-merchandising and replenishment.
Assist customers with cashiering and transactions across in-store, online, and mobile platforms, using a point-of-sale system.
Bag items, including bulky or heavy items, and provide a friendly customer experience.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Use store technologies and follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
Fulfill, prepare, and ship customer orders in a timely manner and according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating fixtures.