Seasonal Customer Service - Shoppes at Stadium Rack

Nordstrom • Columbia, MO

6d

About The Position

The Customer Service role supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup inquiries, processing transactions accurately, and helping train new employees on the register. The role involves taking ownership of customer interactions, building trust with customers and teammates, and contributing to a positive team environment. Hours vary based on business needs and include evenings and weekends.

Requirements

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Ability to handle bulky or awkwardly shaped merchandise, including reaching overhead to lift items.
• Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

• Understand customer needs and provide friendly service throughout each interaction.
• Resolve returns, exchanges, customer concerns, and order or pickup inquiries using empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Help protect customer information through education, compliance, and resolution of issues.
• Promote Nordstrom Loyalty and new tools, software, and services that enhance customer and employee experiences.
• Train and deliver POS/register training to support onboarding of new hires.

Benefits

• Medical, vision, and dental coverage options
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance and disability insurance options
• Merchandise discount
• Employee Assistance Program resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed