Seasonal Retail Customer Service - Fountains at Farah Rack

Nordstrom•El Paso, TX

7d•$16 - $17•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy store environment, collaborating to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience. The role may involve working in different areas of the store to help customers, maintain clean and organized sales floors and stockrooms, and support store operations. Roles are available in Customer Service, Sales, Stock Support, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the salesfloor organized, assisting customers with in-store, online, and mobile transactions, supporting fitting room operations, sorting and returning clothing to the salesfloor, organizing stockrooms, and following merchandise and asset protection standards. Stock Support and Fulfillment duties include receiving and processing freight, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized store areas, and providing general store support. The position requires continuous movement during shifts, frequent handling of merchandise, and lifting items. The listed hourly pay range is $15.95–$16.55. The position may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life insurance, disability coverage, merchandise discounts, and EAP resources. Eligibility may depend on location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching above the head to lift them.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock Support and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Work with the team to keep the salesfloor organized, sized, and filled through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag items and handle bulky or heavy merchandise.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Sort and return clothing to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in the technologies used in the store.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and in accordance with quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments according to inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.