Retail Part-Time Customer Service Team Member
About The Position
The Retail Customer Service Team Member delivers friendly customer service, helps customers find products and solutions, and provides a fast, friendly checkout experience. The role includes cash handling, explaining the benefits of the Rewards program and Private Label Credit Cards, completing enrollments, and educating customers about the Voice of Customer survey. Team members also assist with omnichannel services, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The position supports store operations by unloading trucks, stocking merchandise, following planograms, completing merchandise recovery and returns, maintaining store standards, and performing Store In Stock Optimization (SISO) and ad-set duties as assigned. Team members support shrink and safety programs, follow company procedures and policies, and interact with others respectfully. The role includes cross-training in custom framing sales and production, as well as other duties as assigned. Work takes place in a public retail store. Public areas are climate controlled, though some stock rooms may not be; occasional outdoor work may occur when retrieving carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Team members must be at least 16 years old and meet applicable legal requirements.
Requirements
- Must be at least 16 years old.
- Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Nice To Haves
- Retail and/or customer service experience preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers about the Voice of Customer survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram processes.
- Complete merchandise recovery and maintenance, including returns and general store recovery.
- Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
- Support shrink and safety programs.
- Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, maintain a positive attitude in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
- Cross-train in custom framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Various voluntary insurance options.
- Employee discounts.
- Partner discount programs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
