Seasonal Retail Customer Service Team Member

Michaels • Superior, WI

6d • Onsite

About The Position

The Retail Customer Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides solutions. The role ensures fast, friendly checkout and supports store operations, including truck unloading, stocking, merchandise recovery, and maintaining an in-stock, well-merchandised store. Team Members also assist with online order processes, promote Rewards and Private Label Credit Card programs, and support safety, shrink, and compliance efforts. The position includes cross-training in Custom Framing sales and production.

This is a seasonal retail position in a public store setting. Work hours include nights, weekends, and early mornings. The store’s public areas are climate controlled, though some stock rooms may not be; duties may include outdoor work retrieving carts or unloading trucks. The role involves standing and moving around for extended periods, frequent bending, lifting, carrying, reaching, and stretching, and lifting heavy boxes or accessing high shelves using a ladder or similar equipment. The stated total base pay range is $15.16–$17.70, and the position may be eligible for overtime compensation under applicable state and local laws. Applicants must be at least 16 years old and satisfy applicable legal requirements.

Requirements

• Must be at least 16 years old.
• Must satisfy federal, state, and local legal requirements applicable to the job.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Engage customers about the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including returns and general store recovery, to support a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts and partner discount programs.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed