Retail Seasonal Service Team Member

Michaels•Valley Stream, NY

6d•Onsite

About The Position

The Retail Seasonal Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides solutions. The role also provides fast, friendly checkout service, including cash handling, and supports store operations through truck unloading, stocking, merchandise recovery, and maintenance. Team members help maintain a well-merchandised, in-stock store and support Michaels’ Brand Promises, policies, and programs. The position is based in a public retail store setting. Team members may work in stock rooms that are not climate controlled, outdoors when retrieving shopping carts or unloading trucks, and in a frame shop containing a glass cutter and heat press. Work hours include nights, weekends, and early mornings. This seasonal position may be eligible for overtime compensation in accordance with state and local laws. Applicants must be at least 16 years old and meet applicable federal, state, and local legal requirements.

Requirements

Must be at least 16 years old.
Must satisfy applicable federal, state, and local legal requirements of the job.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including merchandise returns and general store recovery, to help keep the store well merchandised and in stock.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Follow Standard Operating Procedures (SOPs), company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model for other team members.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.