Retail-Seasonal Service Team Member

Michaels • Staten Island, NY

9d • Onsite

About The Position

The Retail-Seasonal Service Team Member provides friendly customer service, helps customers locate products and find solutions, and delivers a fast, friendly checkout experience. The role supports store operations through truck unloading, stocking, merchandise recovery, planogram processes, store maintenance, and omni-channel order fulfillment. Team members promote rewards and credit card programs, educate customers about the Voice of Customer survey, and support shrink and safety programs. The position is cross-trained in Custom Framing sales and production and may include other duties as assigned.

This role works in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements, and team members in this role must be at least 16 years old.

Requirements

• Must be at least 16 years old.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
• Must satisfy applicable federal, state, and local legal requirements for the job.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide fast and friendly checkout service and handle cash according to standards.
• Engage customers about the Rewards program and Private Label Credit Cards, and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including merchandise returns and general store recovery, to support a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed