retail seasonal service team member

Michaels•Niles, IL

1d•Onsite

About The Position

The Retail Seasonal Service Team Member delivers friendly customer service, helps customers find products and solutions, and provides a fast, friendly checkout experience. The role supports store operations through truck unloading, stocking, planogram work, merchandise recovery, and maintaining store presentation and in-stock standards. Team members also support online pickup and shipping processes, customer rewards and credit-card enrollment, safety and shrink programs, and compliance with company policies. This position is cross-trained in Custom Framing sales and production and may perform other duties as assigned. The job is in a public retail store. Public areas are climate controlled, while some stock rooms may not be; some outdoor work may occur when retrieving carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants in the U.S. must meet applicable legal requirements and be at least 16 years old.

Requirements

Must be at least 16 years old.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Promote the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns and general store recovery.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, and promote the organization's vision and values.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.