Retail Seasonal Service Team Member
About The Position
The Retail Seasonal Service Team Member delivers friendly customer service, helps customers find products and solutions, and provides a fast and friendly checkout experience. The role also supports store operations through truck unloading, stocking, merchandise recovery, in-stock processes, and maintaining store standards. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned. This position is based in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants must meet federal, state, and local legal requirements, and team members in this role must be at least 16 years old.
Requirements
- Must be at least 16 years old.
- Must satisfy applicable federal, state, and local legal requirements.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Nice To Haves
- Retail and/or customer service experience preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
- Educate customers about the Voice of Customer (VOC) survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POG) processes.
- Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery, to help ensure the store is well merchandised and in stock.
- Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
- Support shrink and safety programs.
- Follow Standard Operating Procedures (SOPs), company programs, policies, and standards to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model for other Team Members.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program, depending on position and eligibility.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services, depending on position and eligibility.
- Flexible spending accounts, depending on position and eligibility.
- Commuter benefits, depending on position and eligibility.
- Tuition assistance, depending on position and eligibility.
- Adoption assistance, depending on position and eligibility.
- Voluntary insurance options, depending on position and eligibility.
- Employee discounts and access to partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
