Seasonal Retail Customer Service Team Member
About The Position
The Retail Customer Service Team Member provides friendly customer service, helps customers find products and solutions, and delivers a fast, friendly checkout experience. The role also supports store operations by unloading trucks, stocking and arranging merchandise, maintaining store recovery standards, and keeping the store well merchandised and in stock. Team members assist with omnichannel orders, rewards and credit-card enrollments, customer surveys, shrink and safety programs, and compliance with company policies. The role includes cross-training in Custom Framing sales and production and may involve other assigned duties.
Requirements
- Must be at least 16 years old.
- Must satisfy applicable federal, state, and local legal requirements for the job.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
Nice To Haves
- Retail and/or customer service experience preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers about the Voice of Customer (VOC) survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram processes.
- Complete merchandise recovery and maintenance, including returns and general store recovery.
- Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
- Support shrink and safety programs.
- Follow standard operating procedures, company programs, policies, and standards to comply with applicable laws and requirements.
- Interact with others respectfully, remain positive in difficult situations, and promote the organization’s vision and values.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical, dental, and vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts and partner discount programs.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
