Customer Service Team Member Part-time - Easthampton

River Valley Market•Easthampton, MA

About The Position

River Valley Co-op’s Customer Service team welcomes shoppers to its physical and virtual stores and processes their orders efficiently and accurately. Team members help every shopper feel welcome and appreciated while supporting the cooperative’s mission of creating a just marketplace that nourishes the community. The co-op emphasizes social justice, anti-racism, multicultural skills, sustainability, and positive impacts for employees, customers, local producers, the community, and the environment. This part-time position requires open availability, including evenings and weekends. It is a non-exempt, Level II position that reports to the Customer Service Assistant Manager. Work includes register and web-cart transactions, customer assistance, order shopping, carry-out service, and maintaining safe and orderly work areas. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functional job duties.

Requirements

Experience serving the public.
Familiarity with natural foods.
Accuracy and attention to detail.
Ability to handle multiple demands.
Ability to stay calm under pressure.
Ability to project an outgoing, friendly personality.
Ability to stand for long periods.
Ability to lift 50 lbs.
Regular, predictable attendance.
Open availability, including evenings and weekends.

Responsibilities

Create and maintain a welcoming, friendly atmosphere for shoppers and community members.
Process purchases at registers and on the web cart accurately and efficiently, including discounts, coupons, and tenders.
Learn produce PLU numbers and the correct physical and financial home department for product categories.
Handle payment tenders accurately and meet cash-drawer accuracy standards.
Package purchases carefully, considering delicate items, food safety, and customer requests.
Offer carry-out service to shoppers.
Maintain personal and parking-lot safety while in the lot, collect carts, and pick up discarded items.
Shop web-cart orders efficiently and accurately.
Answer external calls promptly and follow through until callers’ needs are met.
Accept and process Buying Club orders as needed.
Learn co-op products and policies to answer customer questions, and refer unresolved questions to the appropriate co-worker while minimizing the need for customers to repeat themselves.
Explain co-op ownership benefits, process owner payments, and participate in ownership drives.
Stay informed about co-op specials and events and communicate details to shoppers.
Use downtime effectively by bagging, stocking and packaging products, maintaining department stock, assisting service counters, and participating in assigned store projects.
Maintain a clean, tidy, and safe work environment.
Stay calm under pressure and embrace busy periods.
Attend and participate in team and store meetings.
Perform other tasks assigned by the Customer Service Assistant Manager.