Customer Service Team Member Temporary - Easthampton

RIVER VALLEY MARKET LLC•Easthampton, MA

4d•$20 - $0•Onsite

About The Position

The Customer Service Team Member welcomes shoppers to River Valley Co-op’s physical and virtual stores and processes purchases and orders efficiently and accurately. The role contributes to a friendly, helpful shopping experience, supports customers with product and co-op information, and assists with store operations as needed. It is a temporary, non-exempt, Pay Level II position reporting to the Customer Service Assistant Manager. Open availability is required, including evenings and weekends.

Requirements

Experience serving the public.
Accuracy and attention to detail.
Ability to handle multiple demands and stay calm under pressure.
Ability to project an outgoing, friendly personality.
Ability to stand for long periods.
Ability to lift 50 lbs.
Regular, predictable attendance.
Open availability, including evenings and weekends.

Nice To Haves

Familiarity with natural foods.

Responsibilities

Create a welcoming, friendly experience for shoppers and community members.
Process register purchases and web cart orders accurately and efficiently, including discounts, coupons, and payment tenders.
Learn produce PLU numbers and the correct physical and financial home department for product categories.
Handle payments accurately and meet department cash-drawer standards.
Package purchases carefully, observing food safety, delicate items, and customer requests.
Offer carry-out service and help maintain parking-lot safety by collecting carts and picking up discarded items.
Shop customers’ web cart orders efficiently and accurately.
Answer external calls promptly and remain responsible for the call until the caller’s needs are met.
Accept and process Buying Club orders as needed.
Answer customer questions about Co-op products and policies, referring unresolved questions appropriately while avoiding requiring customers to repeat themselves.
Explain co-op ownership benefits, process owner payments, and participate in ownership drives.
Stay informed about co-op specials and events and communicate details to shoppers.
Use downtime productively, including bagging, stocking and packaging products, maintaining department stock, assisting at service counters, and participating in store projects as assigned.
Maintain a clean, tidy, and safe work environment.
Remain calm under pressure and work effectively during busy periods.
Attend and participate in team and store meetings.
Perform other tasks assigned by the Customer Service Assistant Manager.