Customer Service Team Member Part-time - Easthampton

RIVER VALLEY MARKET LLC•Easthampton, MA

5d•$20 - $0•Onsite

About The Position

The Customer Service Team Member welcomes shoppers to River Valley Co-op’s physical and virtual stores and processes purchases and orders efficiently and accurately. The role helps make every shopper feel welcome and appreciated while supporting the co-op’s mission of creating a just marketplace that nourishes the community. The position requires open availability, including evenings and weekends, and reports to the Customer Service Assistant Manager. It is a part-time, hourly, non-exempt position at Pay Level II.

Requirements

Experience serving the public.
Familiarity with natural foods.
Accuracy and attention to detail.
Ability to handle multiple demands.
Ability to stay calm under pressure.
Ability to project an outgoing, friendly personality.
Ability to stand for long periods.
Ability to lift 50 pounds.
Regular, predictable attendance.
Open availability, including evenings and weekends.

Responsibilities

Create and maintain a welcoming, friendly experience for shoppers and community members.
Process purchases at registers and through the web cart accurately and efficiently, including applying discounts, coupons, and payment tenders.
Memorize produce PLU numbers and learn the appropriate home department for product categories.
Handle payment tenders accurately and meet department standards for cash drawer accuracy.
Package purchases carefully, considering delicate items, food safety, and customer requests.
Offer carry-out service and follow safety practices in the parking lot while collecting carts and discarded items.
Shop web cart orders efficiently and accurately.
Answer external calls promptly and take responsibility for callers’ needs until they are met.
Accept and process Buying Club orders as needed.
Learn co-op products and policies to answer customer questions, referring unresolved questions appropriately and helping prevent customers from having to repeat themselves.
Explain the benefits of co-op ownership, provide information to non-owner customers, process owner payments, and participate in ownership drives.
Stay informed about co-op specials and events and communicate relevant details to shoppers.
Use downtime effectively by bagging, stocking and packaging products, maintaining department stock, assisting service counters, and participating in assigned store projects.
Maintain a clean, tidy, and safe work environment.
Remain calm under pressure and approach busy periods positively.
Attend and participate in team and store meetings.
Perform other tasks assigned by the Customer Service Assistant Manager.