Retail- Customer Service Team Member

Michaels Stores • Salem, OR

8d • Onsite

About The Position

The Customer Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides a fast and friendly checkout experience. The role supports store operations through truck unloading, stocking, merchandise recovery, and other duties that help maintain a well-merchandised, in-stock store and meet the company’s Brand Promises.

Team Members also assist with customer programs and omnichannel processes, support shrink and safety efforts, follow company procedures and policies, and interact respectfully with others. The role includes cross-training in Custom Framing sales and production. Work takes place in a public retail store, with some stockroom and outdoor duties; work hours include nights, weekends, and early mornings. Michaels requires team members in this role to be at least 16 years old.

Requirements

• Must be at least 16 years old.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

• Retail and/or customer service experience is preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram processes.
• Complete merchandise recovery and maintenance, including returns and general store recovery.
• Perform Store In Stock Optimization (SISO) and ad-set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to comply with applicable laws and requirements.
• Interact with others in an accepting and respectful manner, maintain a positive attitude, promote the organization’s vision and values, and serve as a positive role model.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility
• Employee Assistance Program
• Medical coverage, depending on position and eligibility
• Dental coverage, depending on position and eligibility
• Vision coverage, depending on position and eligibility
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Voluntary insurance options
• Employee discounts
• Partner discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed