Customer Service Team Member

Fleet Farm Careers•Sioux Falls, SD

About The Position

At Fleet Farm, providing the best customer service is the priority. The Customer Service Team Member provides a friendly and efficient check-out experience, handles customer exchanges, returns, and complaints, and enables and encourages Cashiers to exceed customers’ expectations. This role also supports customer transactions and helps maintain a presentable checkout area while delivering an outstanding shopping experience.

Requirements

High School Diploma or GED preferred.
Ability to work a flexible schedule, including days, nights, weekends, and holidays.
Knowledge of basic cash-handling procedures, including simple math.
Friendly, self-motivated, and dependable, with an interest in serving others and working with people.

Responsibilities

Provide customers with a quick and efficient checkout by operating the cash register and scanner, itemizing and totaling purchases, and bagging merchandise.
Handle customer exchanges, returns, and complaints effectively.
Assist Cashiers with transactions, resolve discrepancies, and troubleshoot cash register and tender issues.
Engage customers in a friendly manner, greeting them with a smile and creating a pleasant interaction throughout the transaction.
Process monetary transactions, including cash, checks, gift cards, and credit or debit cards.
Offer the Extended Protection Policy on qualifying items.
Communicate with the Manager on Duty and/or merchandise teams about out-of-stock products at checkout lanes and front entrances.
Remain knowledgeable about the store to answer customer questions.
Restock items efficiently and accurately.
Keep the assigned area presentable.
Promote Fleet Farm’s customer loyalty program, credit card, and other company initiatives positively.
Deliver an outstanding shopping experience for customers.